Enable/Disable Subscription License Renewals

An auto-renewable subscription license is configured such that all renewal requests received by the Software Potential activation service will be automatically authorized i.e. will not require an explicit authorization.

While auto-renewable subscription licenses are issued in expectation that renewals should happen automatically there may be a need to disable or prevent renewals in certain circumstances e.g. a customer fails to make the payment required for renewal.  In these circumstances it is possible to disable further renewal of the license until the situation is resolved, at which time renewals can be re-enabled.

For details on how to control renewals of a subscription license that is not auto-renewable please see the Non Auto-renewable Subscription License section below.

Disable Auto-renewable Subscription License

To disable an auto-renewable license:

1. Search for the license using the Search License page.
   
   
2. Select the license in the search results and click the View Details button.
   
   
3. In the Lifecycle section of the License Details page uncheck the Auto-Renew checkbox.
   
   
   
   The Renewals Authorised Until date will be displayed, indicating the date until which renewal requests will be authorized automatically on receipt by the Software Potential activation service. Any renewal requests received after that date will be rejected.
   
   
   
   If needs be you can change the Renewals Authorized Until date using the "+" and "-" buttons - each click will advance or retard the date by one subscription period.
   
   
4. When satisfied click the Save button to save the updated Renewal Authorized Until date.

Enable Auto-renewable Subscription License

To enable an auto-renewable license:

1. Search for the license using the Search License page.
   
   
2. Select the license in the search results and click View Details button.
   
   
3. In the Lifecycle section of the License Details page check the Auto-Renew checkbox.
   
   
   
   The Renewals Authorized Until date will no longer be displayed indicating that ALL future renewal requests will be authorized.
   
   
   
   
   
4. Click the Save button to save the updated subscription license.

Non Auto-renewable Subscription License

A subscription license that is not auto-renewable has a Renewals Authorized Until date set such that all renewals received by the Software Potential Activation service on or before that date are authorized; all renewals received after that date will be rejected.

When a non auto-renewable subscription license is first issued, the Renewals Authorized Until date is set to the license Start Date.   When the license is first activated the Renewals Authorized Until date is set to the end of the first subscription period for the license.

If you wish to enable further renewals of the license you will need to adjust the Renewals Authorized Until date appropriately. 

To control renewals of a non auto-renewable subscription license:

1. Search for the license using the Search License page.
   
   
2. Select the license in the search results and click the View Details button.
   
   
3. In the Lifecycle section of the License Details page the Renewal Authorized Until date is displayed indicating the date until which renewals will be authorized on receipt by the Software Potential activation service. Any renewals received after that date will be rejected.
   
   
   
   You can advance the Renewals Authorized Until date using the "+" button; each click will advance the date by one subscription period.
   
   In this example, by advancing the Renewals Authorized Until date by one period to September 14 2017 you are allowing the license to be renewed up to that date. In effect you have authorized renewal for the next subscription period.
   
   
   
   Alternatively, if you wish you can check the Auto-Renew checkbox to permit ALL future renewals to be authorized.
   
   
4. Click the Save button to save the updated subscription license.